Cost
Cost per contact
Put every in-house cost line against what a partner would charge, on the same denominator. The break-even volume is included because the honest answer usually depends on it.
In-house ÷ contacts vs outsourced ÷ contacts · break-even = fixed cost ÷ unit price
In-house, per month
Outsourced
Priced by
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Result
4.75in-house per contact
Outsourcing is cheaper at this volume.
- In-house monthly
- 19,000
- Outsourced monthly
- 14,000
- Outsourced per contact
- 3.5
- Monthly difference
- 5,000
- Annual difference
- 60,000
- Break-even volume
- 5,429 contacts
The comparison is only fair if the in-house column includes management, tooling and the QA time nobody costs. Leave those out and in-house always wins on paper.
Next step
Numbers are the easy half.
Every one of these models is only as good as the operation running behind it. If you would like ours, start with a conversation.