Service
Virtual Assistants
Some work doesn't need a team. It needs one reliable person who knows how you operate — handling the inbox, the calendar, the research, the chasing and the document work, on your hours, so the most expensive people in your business stop doing it at 10pm.
What the team handles
Virtual Assistants
- Inbox triage, drafting and follow-up chasing
- Calendar management, scheduling and travel coordination
- Research, list building and data compilation
- Document preparation, formatting and CRM upkeep
- Supplier, contractor and internal coordination on your behalf
- Recurring reports and the weekly admin nobody gets to
We confirm scope with you during the design stage and write it into the operating plan before the team goes live.
Measurement
Metrics usually agreed for this service
We set targets with you before launch. These are the measures the conversation usually starts from — the numbers attached to them are yours to define.
- 01
Turnaround time on assigned tasks
Target set per client
- 02
Tasks completed per week
Target set per client
- 03
Inbox response time
Target set per client
- 04
Rework and correction rate
Target set per client
- 05
Hours returned to the person being supported
Target set per client
Reporting cadence, escalation thresholds and the review meeting rhythm are agreed alongside the targets themselves.
Before you commit
Practical questions about virtual assistants
The questions buyers ask once the brochure stage is over.
- Is it the same person every day?
- Yes. An assistant works on your account only, and the working relationship is most of the value. Cover for their leave is agreed up front, and the backup is someone already briefed on your account rather than whoever happens to be free.
- How much can one assistant actually take on?
- More than most people delegate, and less than the job adverts imply. The first month usually goes on moving work across in stages, and we'll tell you when you've hit the point where the honest answer is a second assistant rather than a longer list.
- What can't a virtual assistant do?
- Anything that has to be legally you, and anything needing a professional license we don't hold — signing contracts, filing your accounts, giving regulated advice. They'll prepare the work. The decision stays yours.
- What access will they need to our systems?
- Less than people expect, and delegated rather than shared. Calendar and inbox delegation instead of your password, a named account in your tools instead of a borrowed login. It takes an extra hour to set up and it means access can be revoked cleanly on a single day, which matters more than the hour does.
Next step
Talk through virtual assistants for your business.
Bring your current volume, your tools and your response targets. We'll tell you what a workable team looks like — including when that's a smaller one than you expected.